We adopted an abandoned dog that needed a little TLC, this place was able to get us in same day and was done pretty quick. I told them I would be in as soon as my son woke up from his nap and they did let me know that they close at 4 that day. They called me at 3:30 to let me know that she was done AGAIN even though I said I would be there by close. They called me 2 more times and were all bothered that I made it 5 mins prior to closing. I apologized even though an apology shouldn't have been necessary. I picked up my pet by closing so not sure why they couldn't have had a better customer service presence instead of acting like I completely inconvenienced them by making them stay until closing time. They did a great job on my dogs cut but I don't know if I would go back again. They could all use a customer service training course and be a little more friendly.