Scary. This place is pushy and held my wedding ring hostage for many days longer than the original quote. I needed to get my wedding ring fixed because it split where it was sized to my finger (it's a family heirloom). They somehow talked me into getting the credit card for the free appraisal but I asked specifically to put a cap on the amount which was I was told I could do and then they ran it for the max amount anyway. After calling and calling and hearing "who are you, we'll have to call you back" multiple times with no helpful communication, I took things into my own hands. I showed up and said, "I want my ring back, I don't care if it's done or not". There are piles of paperwork just sitting all over this place, I don't know how they keep anything straight or confidentiality. They rustled around in some paperwork on different sides of the store before exclaiming "here it is! Just came in this morning!". Really?!? This was almost 2 weeks after they said it would be completed. Then they had the audacity to try to sell me insurance after me saying no multiple times. Scary place if you are taking a piece of jewelry you really care about.