| rev:text
| - Amie, the manager/owner, offered the most disrespectful and unkind treatment I have ever encountered at a small business. She does not care about good quality repairs or about speedy alterations; she cares about getting every last dollar she can scrounge, with absolutely no concern for the customer.
When I first moved to the neighborhood, I made a point to go to 30-min, introduce myself to Amie, thank her in advance for the work, and showed her the respect that I think every customer should show a small business owner. I dropped off several items to be dry cleaned and several to be altered. The pant hemming and shirt hemming were fine, though they took 3 days (even though I paid for expedited service). There is no such thing as 30-minute alterations at this business. Both dry cleaning and alterations take at least one day. Still, that did not deter me from coming back, because I think it's important to give everybody a chance.
Next, I brought in a dress that needed to be taken in at the waist.
When I went back to pick it up, Amie happened to be out. The elderly woman who I usually saw working in the back came to the front to help me. She was very kind. She apologized that it took longer than promised, and told me that Amie "always tells the customers 1 day but we need more like 1 week." Amie is obviously overworking and mistreating her employees - an elderly woman at that! The inhumanity is absolutely disgusting. Anyway, I rushed out and tried the dress on at home because I literally had to leave town immediately after.
When I tried it on, I saw that it had been taken in at the hips (not at the waist), and was completely mangled and twisted. It looked horrible. Amie texted: "How did it fit?" I said, "I know you guys did your best, but unfortunately this is unwearable." I made a point to try to be reasonable and not blame her for it. When I came in (after the wedding, which I had to wear an old dress to) to ask them to remove the botched repairs. I came in with a smile on my face, still completely determined to allow them to make up for the mistake by fixing it and not making me pay.
My smile turned upside down when I realized how Amie treated the issue. She did not apologize, she did not express regret, and she did not care. Worst of all: she made me pay full price for the alteration and the expedition for a piece that was done neither correctly nor on time. 40 dollars wasted for a dress I didn't even get to wear.
She simply said, "I already paid my seamstress so you need to pay me." I believe she was referring to the elderly woman in the back of the room who she obviously mistreats.
I will never, ever go back and I suggest you go elsewhere.
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