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| - I found Rob using the "Hot New Businesses" option on my Yelp app looking for a new local restaurant to support: instead, I found I Clean Carpets. I called him to inquiry about cleaning our living room furniture. He answered immediately, was professional and the price was right. He quoted me a price on the phone and unlike "other" cleaners I've used in the past, he didn't try to up-sell me or "add-on" additional services like pre-treating, deodorizing, etc. EVERYTHING was included. I didn't mention the throw pillows we had in the living room (9 total) on the phone because it didn't dawn on me to include them: he threw those in for free!!!
He called 30 minutes before the quoted window of arrival and confirmed an exact time. He arrived on-time, was professional looking and polite. When he was done cleaning -SPENT 3 HOURS on 1 sofa, a chair, an ottoman and 9 throw pillows- he showed us the "dirty" water: OH MY WORD, it was filthy!!! I used another cleaning service, Pro-Clean (still have the receipt and found him by using the smart shopper coupon that comes in the mail on Wednesdays) less than a year ago; clearly he DID NOT do a good job! There's no way my couches got THAT DIRTY in 9-10 months! On top of that, he only spent about an hour and a half here and he DID NOT do the pillows! He also sold me on the "pre-treating" of the stains (which came back when they dried), deodorizing and charged SIGNIFICANTLY more than Rob did.
I have NO DOUBT that you will be 100% satisfied with his work! Do NOT hesitate to call Rob, I Clean Carpets for all your steam cleaning needs!
Thank you I Clean Carpets!
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