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  • This review is for the service department. My wife's 2014 forester has been here three times for the same problem, a vibration sound under the dash. Each time the service gets worse. 1st visit we were told we needed to make an earlier appointment (for the problem we told them we had over the phone when we made the appointment). 2nd visit. Told they couldn't work on this problem on a Saturday, despite 1st appointment in the am and knowing why we were bringing it in. Today, 3rd attempt. Schedule appt for the vibration sound, oil change, and tire rotation. Wife said she would leave the car and was told a loaner would be made available for her. Shows up for the appointment and after checking mileage the service guy attempted to pressure her into $800 regular maintenance for 30K miles. She balked and then told her the $400 transmission fluid fluid flush was a must. She called me and I advised to decline for now. Now, because she declined he said that she couldn't get a loaner vehicle and if he gave her a loaner vehicle for JUST an oil change, he'd get in trouble, never mind the warranty work they were getting paid for by Subaru that couldn't previously be completed in an 8 hour shift or what was already promised for the work we were authorizing. So the awesome guy that he is, he charges her a $20 rental and tells her (I've got to charge you something because that vehicle costs us money). To cap it all off, by the time she gets home after running errands, a total of 3 hours, she receives a text that her car is done. Any bets on if the vibration sound is gone when we pick up the car tomorrow? I wouldn't take my car here if you were looking for someone that was going to deal with you honestly or in your best interest.
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