Tropical smoothie is one of my favorite places to go to. I go at least once a week if not more. So when I hear this one was opening up right by my house I was ecstatic. I came with 2 friends and I got a buffalo chicken wrap and a beach bum. I sat there for around 5-7 minutes and then my wrap came out. I know it takes some time to make the smoothies and the wraps. I don't care about the time but it took another 12 or so minutes for my smoothie to come out after my two friends already got theirs and another 10 people that came after I did. I asked several employee where my smoothie was and got the answer that they are making it right now. I got pissed and said something to the people working the register and they checked to see if they were making it. So not only did I not get my smoothie when I should've got it way before at least 12 other people but I didn't even get an I'm sorry. This is a new location but that's unacceptable in my eyes. Very disappointed.