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| - I go to the office in Paradise Valley. My doctor is Dr. DeSanto. The first time was rough, but I was desperate for a meeting with this doctor for a 2nd opinion. I was late, he was late. I wasn't leaving because as I saw it, he was my last hope for a OB/GYN. He had come recommended by my doctor and usually that doesn't work out well but I was willing. They told me to arrive 30 mins prior, I arrived 20 mins prior and they called me in 50 mins after my appointment time. When I went up to the staff to ask at the 45 min mark, they looked surprised, but immediately defensive. They went to check to see what happened with their backs sort of up, like with the attitude "we're busy, c'mon... but ok" then 5 mins later his assistant came out and got me. That's sort of the attitude of the staff, "you're intruders on our day". My doctor has been wonderful. Caring, responsive... and I'm not a pregnant woman and I get the idea most of the clients are. His assistant, caring and wonderful, but when I go there, I expect some sort of rude attitude from the staff. To be fair, I expect it and it hasn't come my way since the first day so I cannot give a bad review. They've just had this sort of easygoing, pleasant sort of manner. I've liked it. So far, so good.
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