I made the mistake of going to the hair salon on base. I told the woman I wanted my usual...and showed her a picture. Just basic layered cut. She totally butchered it. After reading the below reviews about Donna, I called her in a panic and she told me to come right in. She tried to fix it, but after a while, she admitted that the haircut was horrible and instead of trying to fix it, she'd go about it like she was just doing a new haircut. She spent almost an hour on me...she took her time, and did an AMAZING job. It looked a million times better than it did when I came in. She is just..a hair saver. I am definately going back to her!