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  • Two and a half stars... I have been to Urraca a total of four times, at different times throughout the day with different people and I am sad to say that this place is progressively getting worse! I respect this restaurant enough to not review it immediately after a mediocre experience last night. A day has passed and my feelings remain unchanged, if Urraca doesn't make the necessary changes to remain a competitively successful restaurant, last night will definitely have been my last visit. Food: We ordered 8 things from their menu. The Kimchi fries was the group favourite followed by the bulgogi poutine. Their kimchi rice balls were also good. Everything else was just bad. The spicy wings tasted "off" as a friend commented and the honey garlic chicken wings LITERALLY tasted like candy. It stuck to the plate after it cooled down to the point that you could flip over the place like a DQ blizzard and not have it fall off! The pork belly was the worst excuse for pork belly. It was room-temperature DEEP-FRIED pork with NO belly. Setting: The place definitely has a nice evening-lounge feel to it, but a close look-around and you start seeing problems. For the first time we chose to sit in their loung sofas instead of the table settings -- BIG mistake! First off, I got cut on my right palm when I was positioning myself on the seat because a metal part of the seat was portruding from the cushion. I should've left right then and there or alerted the owner. Stupid me, my stomach got the better of me and I decided that my hunger was more important than the fact that I was bleeding (that and I dislike confrontation - unless completely necessary). The washrooms are the kind that make your lose your appetite immediately. Oh, did i forget to mention that as you walk into the place there's a nice yellow sign on the door that mentions a CONDITIONAL PASS with their food handling/safety inspection?! (why oh why did I not turn back...) Service: I've had the same waitress a few times. I don't like commenting too much on waiters/waitresses since I always give them the benefit of the doubt when it comes to the quality of their service. Service at Uracca has always been sub-par. The waitresses are always found sitting down at other table talking to their friends and drinking a beer. Now I feel AWKWARD trying to get your attention so I can order just because I don't want to interrupt you and your friends. Lady...you work in a SERVICE environment. Please get your "stuff" together and be attentive and serve while not acting like we owe you. The owners, I have had better experience with - especially when they come over to your table and ask how everything is going...that my friends is service. PS -- your water tastes really "off" too. I really liked this place and thought it had much going for it. Please improve as I don't want to see an interesting asian-tappas place like this go down. For now, I think I'll take my stomach and $$$ elsewhere.
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