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  • What a nightmare. I had an appointment this morning at 9:30 for a massage and a facial - it's my 70th birthday and this was my treat to myself. I arrived as instructed at 9:15, filled out the paperwork and was taken to the back to change into a robe and slippers. Then I was told to sit on the sofa. The area was dim and the music was a bit too loud. I don't find waiting to be relaxing especially if the only thing i can do is twiddle my thumbs or look at my watch. I waited 10 minutes then went out to the front desk and asked if I had my appointment time right - they said and yes and someone would be with me shortly. I waited another 5 minutes then went out to the desk again. This time they said "he will be here in a few minutes". I said, " you mean he isn't even in the building?" They said no, but he had texted them and was on his way. By now I'd been there 30 minutes. I got changed back and left - he still wasn't there. This salon was a 25 minute drive for me - each way. For nothing but stress, which is the last thing I needed. Did I mention we are moving this weekend? This was supposed to be my treat from all the stress in my life right now. So totally unprofessional.
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