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  • I'm a former auto technician (I've written for Motor, MotorAge magazines) but sometimes I'm just too busy to do my own work. So occasionally I'll turn one of my vehicles over to a shop, usually with VERY SPECIFIC directions on what I want done, what brand of parts I want used, whether to REPAIR the vehicle or INSPECT AND ADVISE me on the diagnosis, cost, etc. I've turned to Greenway Family Auto Service twice now. Never again. First time I go to pick up my car, which was running great when I brought it in, and it wouldn't idle. Barely ran. The cause is unimportant, (although Greenway caused it), what's objectionable is the tech didn't bother to test drive the car, or didn't even notice backing out of the bay the repairs had induced a serious driveability problem. I also started seeing transmission fluid on my garage floor after a transmission service at Greenway. I start the motor, let it idle in neutral, pull the dipstick and it's overfilled. WTF? More recently I took it in with a complaint of "Power brakes intermittent --- check for cracked hoses, etc - AND check out that (apparent) tranny leak. Mind you, I love Dominic and these guys, they got class, but they always seem to be in too big a hurry, rushing, instead of taking the time and doing things right and MOST IMPORTANTLY checking their work. Confirming the repair, so-to-speak. So instead of actually checking the vacuum hose, (aka DIAGNOSIS) they write me a quote for $1100 to replace the brake booster, including $700 for the booster itself. (Not a Lexus booster, according to the tech I spoke with on the phone) I can purchase a top-of-the-line, lifetime warrantied booster at NAPA for $330. Retail. Greenway obviously can buy it even cheaper. So a 100+% markup? Really? REALLY? Declining the repairs BUT paying $45 for supposed "diagnosis," I bring her home to do the work myself. And what do I immediately find? A cracked, rock-hard vacuum line to the brake booster. $7 worth of vacuum hose later I'm good to go. I can no longer recommend Greenway to friends or family. Oh, and I'd like my $45 for "diagnosis" back. And whatever you charged me for twice as much ATF as my Lexi actually needed.
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