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  • We just moved to Calgary so naturally we needed internet in our new home. We had a Telus rep come to the house to install it, and he did so unsuccessfully - not to mention outside of the time window provided. We were very kind offering drinks and attempting to communicate with him, but felt a lack of communication on his end. He left the house for a while to sit in the Telus truck so I asked my husband to go see what was going on. My husband asked the man nicely to simply come tell us whats going on before he left and encouraged him to take his time to do what was necessary. The Telus rep left without any communication leaving us with unanswered questions and an unfinished job. So I called the customer service line and reported what happened in order for answers and to get internet asap. I kept getting sent from person to person without any progress and it took days to speak with a member of management. We were then told they could do it in another week and we would get 2 months free. It is not about the money! You can't fix poor customer service and ignorance with money. People need internet to work. My husband is a health care professional in Canada, and internet is a simple yet necessary tool that he uses to help others with their health. This simple failed service put others health at risk. Luckily the lovely coffee shops in our neighbourhood had no problem with him using up their bandwidth while having many long breakfasts and lunches there. So we went with SHAW. They came, they installed, they conquered. I will now be cancelling my Telus cell and suggesting friends and family to use other providers as Telus is all talk and no action. Thank you SHAW for providing us with proper and efficient service with positive results.
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