I came in here looking for a new mattress last Saturday. My old mattress was only four years old but broke down after a mere six months. This time I was going to do it right and pay a little more for better quality. After all, I spend easily 8 hours in it each night. 12 hours if you count TV time. Its worth the that extra cash to be comfortable. Anyhow, I came to this store and was greeted and assisted my Alexander, the manager. He was knowledgeable and did not try to upsell me on a mattress that was so far out of my price range that I would have had to laugh my way right out the door. Like the $7K beds that I saw when I first walked in. In fact, I joked that those were out of my budget at this time. He said they were for him too. Good to know. What I did have, if not a high budget, was a sales flier and an idea. He showed me exactly what I was looking for and before too long I settled on a good mattress for a good sale price. Add in tax and cost of delivery and the wind was knocked out of my sails just a little. I kept reminding myself of the hole I had been calling a mattress for the last four years. I turned down Alexander on a high price mattress protector and planned for a visit to a store more within my budget. So I paid and scheduled for delivery to be between 12:00 and 3:00 Thursday afternoon. Flash forward to Thursday and my delivery came in at 12:05. How often does that happen? Rarely in my experience. So for friendly and helpful service and on-time delivery, good job Mattress Firm.