I had an amazing 1st time experience with Lexis. I had the sugar brazilian done and Lexis was very cool, calm and informative. She ran through the whole process beforehand and answered any questions or concerns I had. For my 1st time, and hearing a bunch of horror stories of peoples experiences in the past (not here of course) Lexis gets a 10 out of 5 stars! It didn't even hurt as much as I expected it to! I'll be back and have already recommended Lexis to a number of friends!