I wonder why I always go back here. The food is hit or miss and the service is always friendly but slow. The manager Bob is awful. Had an issue with my Royal Rewards( I had a free burger but did not want to use it) was told if I didn't use it I could not accumulate rewards for the visit. So when I agreed to use it they gave me the kids burger free. Very disappointed that he would rather make excuses than try and make it right. Will not be going back to this location. Hopefully the other locations will co continue to do right by loyal customers.