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| - I went with my friend for his birthday. He ordered 12 oz New York and I ordered the 8 oz tenderloin. I knew what different cuts of meat look and taste like. I meant business when it comes to steak!!
Our cook prepped our food in front of us, I noticed how each steak has different cut, while NY was chunky and short, my tenderloin was thinner. While I turned around in middle of the conversation, the steak was served onto my plate, and the first thing I noticed was how chunky it was. After trying the first bite, I know immediately that was NOT a tenderloin. Just to make sure, I tried a piece of what was served to my friend, and I noticed my "tenderloin" was chewy and lean (what NY steak normally taste like) while his "NY steak" was soft and fatty (what tenderloin normally taste like.)
I brought this to the manager's attention, he came over and looked at the meat and told me that my experience with tenderloin could be improved if I requested to have my steak cooked with Garlic butter. I informed the manager how each plate of steak tasted like and he insist that the fat/ garlic butter makes all the difference. (Keep in mind, my friend also didn't request the garlic butter.)
Lastly, he walked away with "But I will see what I can do" and never come back to the table again till everyone got their desert when they do the birthday picture for the table. I left my steak untouched simply cause I wasn't sure if they will correct my order... And end up leaving the place $40 short and hungry.
I feel I was treated like a restart and very disrespectfully. I wasn't taken serious and my concerns were taken lightly. Though getting me what I ordered correctly would be nice (which didn't happen), an apology would be highly appreciated (which also didn't happen.)
As much as I love tepanyaki, I will NEVER return to this location.
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