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  • The Docks used to be a wonderful place to live but has recently came under the control of a new management company and the decline has been noticeable. The new management has terrible communication with the residents and does not maintain the property. Half of the outdoor lights (that illuminate the walkways, parking areas and garages) have been burnt out for almost six months. Water leakage from the roof is rampant among the apartment complex - rain water leaks in through windows, under the vinyl outdoor siding, and through the outdoor roofs. There have been structural issues with the complex including mold infestation, and currently, rotting balconies which are all being replaced. Notices about workmen activity are often sent to tenants a full day after they've already started working on apartments. Overall, complaints to the office about maintenance issues have been outright ignored. The on-site staff are very friendly but have little authority to make any changes thanks to the new management company. The new management company also mandated that all tenants must mail their rent checks to a PO box in NY, rather than allowing the on-site office to collect checks as they did in the past. This is not a big deal, but says a lot about their customer service to tenants. The Docks is not a horrible place to live (it is very pretty along the river), but the new management company clearly acts as though they don't care about the property - they are trying to make as much profit with as little investment as possible.
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