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  • Just purchased a brand-new Giant bike. The bike was not in stock, and had to be ordered. I was quoted 3 to 5 days for delivery. After either the sixth or seventh day, I called and asked about delivery. All the person could tell me was that it was in transit. After waiting 10 days, I went to the store, I was told the bike had arrived the day before. That due to a computer issue it had been delayed. But no one had called me to advise me. I picked the bike up today. I was not offered a "fitting" or owners manual. When I call the store to inquire about a manual, they told me this bike did not come with an owners manual. That the manual was online, as well as the warrantee and registration, and could be downloaded. When I asked about adjusting the seat, they told me it took a 5 mm Allen wrench. I really could not believe this, and called the number for Giant customer service. After speaking with a gentlemen there. He told me that all Giant bikes came with an owners manual, as well as a "Fitting". He apologize profusely, and said he would send me a manual, and also told me how to adjust the bike to fit me. All in all, the customer service at the store was terrible, And although it is close, I will use a different giant distributor to follow up on any other items I need.
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