We came home from a trip to discover an unwanted guest (a mouse) had moved in while we were away. I left messages with several pest control companies, and Tom was the first to get back to me. He was able to come out right away, and was very helpful and extremely professional. He immediately identified the spots where mice were able to get in, and went about setting traps and bait. My husband was so impressed with Tom's friendly service and level of expertise that he purchased the yearly plan. Since then, Tom has come out several times, and we've been just as impressed with him each time. Best of all, we have not had any more evidence of mice in our home. I'd highly recommend Tom to anyone who has a pest issue.