First off, this is my local lunch location and never had any problems here. Figured I'd bring in the family since it was pay day, for a treat. Came in on a Friday night around 630 and seated within 5 minutes. Ordered appetizers and dinner, appetizers came out with the dinner and not before. Specifically asked for no onions, still got onion toppings on appetizers as well as in burgers. Plates were chipped on corners. Clam chowder cup of soup tasted like chemicals, I don't think the cup was rinsed properly from dish washing? I'd like to give benefit of doubt as this was the first time we'd have any issues here. Anyhow, soup was taken off bill, no comment about chipped plate when brought to employees attention. Maybe just a bad night since it was a full house.