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  • This is my preferred Freddy's location. First of all, not the closest one to me, but the staff here just won my family over (and over!). So for this review I will start with the service. THE SERVICE: The team here knows the true meaning of customer service. Our 3rd time at the location, they sort of missed our order. We watched as other customers who came in minutes after us get their food. My hubby then approached the counter to express that we have yet to receive ours. They quickly got to it. As we waited, the staff member who took our order, came to our table to apologize. Our food was delivered shortly after by a team member and the manager. One of the manager's Zach sincerely apologized for the delay and gave us a couple of cards for what I thought was just going to be free custard. Surely, that would have already made me happy, but NO! Freddy's is all about the customer. You are inconvenienced, they make sure they make up for it and you leave happy. They were actually cards for free meal combos or custard if we so prefer. The delay was no biggie for us really and we were grateful and all chill about it as long as we got our food, but Zach made sure to check back with us, and make sure our meal was to our liking. WOW! So does the amaze-balls end there? We head back to Freddy's a week or so later, Andrew comes out to greet us and welcome us back. We casually chat, and later on, he comes back to surprise us with a gift of more free meals for simply being such loyal customers and for coming back. We haven't even used our free cards from last time. TO ZACH AND TEAM, THANK YOU! You guys are the epitome of customer service. THE FOOD: Well, if you haven't had a custard or a burger from Freddy's you might as well be living under a rock. Kidding aside, you gotta try it. Burgers are absolutely delicious. An original comes with 2 patties that are thin and grilled to perfection. Oh, and the fries with the fry sauce. So good. Not greasy at all, and always crispy. THE PLACE: Clean, very spacious with outdoor seating. Plenty of parking.
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