I was very pleased with our experience. We were having printer troubles, and I had tried every solution available on the wild world of the Internetz to no avail, so I called Tech 2U. The technician came right over, explained that there were two solutions (repair or replace), and actually recommended replacement. They installed the new printer, got it working easily, and saved us a ton of headaches. They were polite, efficient, and clear about their pricing. I've done business with them before and would do so again.