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  • This place is literally a block from my house and my girlfriend, who has never had Pho before, was picking up a slight cold so I thought we'd try it out instead of driving all the way to Chinatown. BAD DECISION. And I feel terrible for allowing her first pho experience to be from this miserable establishment. The service was TERRIBLE. And terrible from a pho-restaurant-with-usual-slow-service standpoint. There were maybe four other tables seated when we got inside. The table directly behind us had about 6 people and they were interacting with the waiters as if they knew one another or were friends. They definitely spoke the same language and our female waiter LITERALLY went to their table at least 5-6 SEPARATE times to speak with them, laugh with them, clear their plates, etc. She finally came to our table, threw two menus down and walked away without saying a word. The male waiter then came over and brought us two waters. He was at least friendly and smiling. She was like Jekyll and Hyde in the way she treated us versus other guests in the restaurant. When she came back, about another 10 minutes later, I ordered pot stickers, rare beef steak pho and chicken pho. Again, she did not say one word - just stared at me, wrote down the order, and then grabbed the menus and walked away. Our food came out fast - I'll give them one star for that. I'll give another star for the taste, even though it wasn't amazing. The broth was delicious, but my meat was not tender. It was tough, not rare, and cut into awkwardly big pieces. My girlfriend enjoyed her pho but didn't eat any of the chicken because of how tough it was. We asked the male waiter to bring our check, and he did, within a few seconds. Then, of course, it took the female waitress another 10 minutes to take my debit card. And another 5 minutes to bring it back to me. Meanwhile, she's laughing and sitting with the table directly behind us. There is NOTHING I hate more than being treated like my order/my money/my table doesn't matter. Terrible customer service will get you nothing but TERRIBLE reviews and eventually, no business at all.
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