I have no complaints. That's never happened with a cleaning service. They came in about $30 less than a competitor. They worked very quickly, but were very thorough. They added nice little extra touches here and there. They were very friendly and professional. I liked having the option of doing everything on their website. I booked, paid, conformed... EVERYTHING... all online. It was very easy and smooth. I went to their site, put in my home information, got the price instantly, and chose my appointment day/time. They were able to come out the very next day. Since cleaning they have checked with me to make sure I was completely satisfied with my service. They seem very committed to customer satisfaction and good work.