Professional service and staff who actually want to help make you feel better. What I mean, is they will try to explain what might be happening, recommend stretches and even give referrals to other things that might be helpful.
This is a no frills place, it's not like going to a spa. You may hear the streetcar below and you need to trek up a flight of stairs. So in that respect I gave it four stars. I know therapeutic massages do not need to be a super elegant place - but it's a nice added bonus when your paying to get a massage. It is clean though.
On the other side, the work they do, ease of making appointments, and location make this a great place to go to see a RMT.
I hear the owner however is only available during the day, during the week, which is too bad. I heard she's good with TCM.