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| - I hoped to have decent expectations from a chain restaurant like this but it didn't happen. Mostly due to food quality and more importantly, customer service.
After watching a movie (Deadpool--great movie!), we headed over to Shoeless Joe's for dinner. Initially, the service was fine. The restaurant was quite empty for a Saturday night at around dinnertime in a busy area. I should have clued in on this, but nonetheless, we ordered our food. My husband had the Prosciutto Chicken Sandwich and fries and I ordered the Buffalo Chicken Fingers with a side of Mediterranean Salad.
My husband said his meal was great, but I was unimpressed with mine. The Chicken Fingers were so crispy that I couldn't stick my fork in it. There were also black burned bits on many of them. There was a brown lettuce leaf in my salad and some mushy red bits, which were "roasted red peppers." Didn't see that in the menu description for the salad or I would have ordered mine without the peppers. My husband was kind enough to save some fries for me so I could eat something...too bad the bottom batch of his fries were crusted with salt.
Eventually, the manager (Edwin?) came by we discussed my experience. I showed him why I was unhappy with my dinner, but I mentioned that the service was great. He comped my meal and offered a complimentary dessert (Caramel Pretzel Bites). This is where the service took a nosedive. Another server came and dropped the plate off at our table with our saying a word. I couldn't even ask her (or anyone else) for an extra fork. Hubby and I had to share the one fork for the dessert. Manager never came by again to ask how we were doing. Original server walked quickly by our table. The restaurant was still not busy so I don't understand why I was a Social Pariah. For complaining about the quality of food that I was paying for? Eventually my husband flagged the Original Server for the bill and we paid cash just because I knew that they were not coming to check on us if we paid with a card.
I have NEVER experienced poor customer service like this in any restaurant I've been to, especially from the manager. If this location of Shoeless Joe's doesn't care for my business, then the feeling is mutual; I am never dining here again.
There are many other wonderful dining establishments in this plaza, so do yourself a favour and check those places out. I wish we had.
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