I brought my dog over to get a simple bath at the dog grooming area. The package includes claw trimming, ear cleaning, washing, and drying. I was offered to have my dog's teeth brushed as well, but it would've raised the price from $27 to $40, which I found a bit expensive. The staff was very friendly and kind and my dog seemed very comfortable there as well. It took a little less than an hour for her to be ready and they called me when she was good to be picked up. Upon arriving, my dog was very happy and they informed me she was easy to handle and a pleasure to deal with. The staff even mentioned that she was playful when cleaning her ears. On my way home, I checked my dogs ears and I'm assuming she was too playful to even get them cleaned. I am disappointed that I paid for a service and didn't get everything I paid for. However, my dog's coat is extremely soft and shiny, which is what I went there for in the first place.