We just walked in for lunch about ten minutes ago and we were greeted and sat almost immediately. The server came over in a rush and asked us what we wanted to drink, never told us his name, and left. He returned with the drinks and told us that the soup was mushroom and that he would be right back, he never came back. We ended going up to the host stand and I told them that we were leaving and why and all they could say, there were two of them, is that they were "soooo sorry"! And just like that they let two customers walk out the front door. I guess it's a good thing that this particular location is always busy. Way to go brio, bravo is no better.