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  • Started off when I called downstairs to see if I can place an order for pick up & "Fredrick says no we can't do that, that's why we have room service!" Ok so I let that rude smarty comment pass by. We went downstairs then they told us it'll be about a 5-10min wait. So we waited then when we got seated we put in our order which was a #5 & #11, those are both pho bowls. So we placed our order than 45mins later our order comes out. Yet it was only 1 pho bowl & a sweet and sour chicken rice plate. So I restated to Frederick that I order a #5 which is a pho bowl and he quickly said "yes #5 this is a #5" so I quickly asked for a menu to double check & when he brought me one I opened it with no hesitation & there was #5 rare beef with rice noodle soup! And I quickly looked for the sweet and sour chicken which was #31 on the menu! How do you confuse that? & why would you tell me I'm wrong when I know what I ordered! So knowing he was wrong he took the plate back & 5 mins later brought me my pho saying the chef made a mistake & my pho was sitting back there the whole time. When we finished we waited 15mins until we saw a server to ask for the bill, not knowing that she wasn't allowed to print bills or something we waited another 20mins until Frederick came back to tell him we've been waiting for our check "and he says oh she didn't get it for you?" There is no communication between these employees! So when he brought our check I noticed if was SWEET AND SOUR FOR $17.50 & I asked for a menu, then he walks away to grab a menu looks at it then carries on...then I get up to get a menu to see how much my pho is supposed to be which is $13.50 and complained to him that I did not order that and thinking he changed it, but he DIDNT! And that my bowl of pho is supposed to be $13.50 and he replied "ok so what do you want me to do?" REALLY?! So I asked him to change it..then he runs off for 10mins doing God knows what and comes back with 2 margaritas for another table saying "it's on the house!!" You have got to be joking. I've been going through all this trouble and he puts others before me! As a MANAGER that is fucking ridiculous! Treasure Island needs to find someone more suitable for the job! DONT EAT HERE UNLESS YOU WANT BAD SERVICE and ask for FREDRICK! Worse place! Don't go! Horrible! Rude!
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