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  • My first time trying Smash Burger. I don't think this was really the greatest first experience. A coworker and I ordered online to pick up our food at 12 on lunch to avoid a long line. I was told the time waiting in line here and waiting for food was way too long for fast food. That was confirmed while waiting on our "to go" food. I was observing the regular line. We ordered our food to be ready for pick up at 12. We got there about 12:02. We stood under the sign that said to go online order pick up. The girl working the food counter noticed us but seemed to purposely not turn around to ask if we needed help for a good 5 minutes. We had to ask another person waiting if we were in the right spot. Finally she turned around and asked if we had a 'to go' order. She said back my coworkers name, as if she already knew that's why we had been waiting. Mine was a separate order. His was not bagged to go, it was sitting under the warming light things in a tray to eat in the restaurant. The worker requested them to bag it to go, which took about another 5 minutes. The waiting was really awkward. They seemed to not have enough people working for a lunch time rush. The customers waiting in the regular line backed up to the door didn't seem to be moving. I thought it was rude that it seemed as though she purposely ignored us. We were in the right area too. She didn't even seem to be doing much but waiting? It was really odd. I give two stars because although my food was cold and I could tell it was made way prior to 12 when I requested, I can tell the food would have been good had it been warm or didn't taste as if it had been siting around for awhile. Maybe it was an off day but the experience wasn't a good first impression at all.
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