I believe that if Pets Inc. advertised that they catered more to just reptile and aquarium enthusiasts, they wouldn't receive such negative reviews from dog/cat owners. I am a dog owner myself, and was surprised when I first went there and found that they didn't carry many dog or cat items. I really do find their selection of reptile and aquarium supplies to be top-notch and would not hesitate to recommend Pets Inc. to any reptile or aquarium owner.