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  • This review is strictly for the Costco Optical Department After having several friends recommend Costco Optical for their eye glasses and contacts, I decided to give them a try last March when I was unable to find any glasses at my doctors office that I liked and fit my face well. Costco Optical department had a lot of frames to chose from, which was nice. I was able to find a pair that I liked a lot. However, Costco doesn't accept insurance for your glasses and/or contacts. So I had to pay out of pocket for my glasses $100+. I knew this going into this transaction, so I was okay with that. I always get polycarbonate lenses on my glasses, specifically because I work with young children and have my own child at home, and I don't want them getting scratched. I've been very happy with the quality of the frames and lenses until just recently. My polycarbonate lenses have since gotten several small scratches on them, and one is right in my sight line. When I took the glasses into Costco to talk to a customer service rep about it, I was very rudely told that my Rx had expired from my doctors office, and they couldn't do anything for me. Within the past week, after still wearing my glasses like this, part of my nose pad broke off of my glasses. When I called and spoke to the manager about this, to see if they would be willing to look at it for me and fix it, I was told that I would have to pay an additional $50+ for the nose piece to be fixed. So, to make a long story short, Costco Optical will not back up their products at all. You're much better off using your insurance to get frames and lenses than giving your money to Costco Optical. They won't help you fix your glasses without taking even more money from you. Look elsewhere for frames and lenses for your glasses.
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