I love Jamba Juice, however, the service at this particular location could be much better. I live right down the street and used to be quite the regular. My repeated bad experiences have keep me from going as often.
While I don't expect to be known by name, some sort of customer recognition would be nice. Walking into a place week after week to the same unenthusiastic faces that stare blankly back like they're never seen you before is a poor reflection of customer service. And would it kill them to smile or say hello like they're happy to be alive on this planet?
I always order the same thing. Protein Berry Workout. No strawberries. Substitute peanut butter. Essentially a banana, peanut butter, protein shake. It's made incorrectly at least 60% of the time. It's pretty obvious when they add strawberries because it makes the shake slightly pink with red flecks. I had someone try to deny the red bits were strawberries once. Another person argued that it was made right. And another person once tried to say that I asked for it with strawberries and peanut butter, although the order said differently...They always end up remaking it when it's incorrect, but boy is it more of a hassle than it's worth sometimes!!