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  • I called AAA thinking a smaller company would be more reasonable than a larger company like Rotor Rooter even though my first instinct was to call Rotor Rooter. Jim came was pleasant however told me he wasn't able to open my drain and it would cost me between $2500-$5800 depending on where the blockage was. He didn't have equipment with him to locate the clog nor did he have a camera to see what the clog was. Paid $335 for that news. It would have been more had I not had an online coupon. I called the dreaded Rotor Rooter and not only did they open the drain in less than 30 minutes, they costed less, only $300. They were able to locate the blockage and the fix will only be the tune of $1700. Because he had proper equipment to locate the problem area he knew how deep and where it was located. I was advised that I should have only been charged a service call fee verses the fee for the service that was not performed. Seeing that if they weren't able to perform I would have only been charged $70. I talked with Tim the general manager and he said he would talk with the owner. That has been almost two weeks and he will not return my phone call now. I know we think that the bigger company may cost us more but it's not the case with Rotor Rooter. They give free estimates with upfront pricing. They show you the price list so you know the price you are charged verses a ball park figure. Needless to say I will never refer nor use AAA again.
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