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  • I came here with a friend who was shopping for a wedding dress. She had made an appointment a week prior, but we were told upon entering the store that she would not be able to try on any dresses that day, as they had all been loaded onto a moving truck for a bridal expo. When my friend reiterated to the sales attendant that she had made an appointment, the attendant checked the appointment book and confirmed that the appointment had indeed been scheduled. While she was polite to my friend, the sales attendant was overly casual and not particularly apologetic for what I would consider to be a fairly serious mistake. Additionally, she did nothing to help resolve the situation; she didn't even offer to help my friend reschedule her appointment. This store needs to make sure that its staff is more organized and sufficiently informed in future, and improve their customer service practices.
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