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  • I write this on behalf of my friend that works in downtown Charlotte. Location is everything when you have a 8am-6pm in a city. When you can find a business located near work, it can be the best experience. NOT IN THIS CASE. All he wanted to do was have the soles of Timberlands repaired. He is no shoe expert,but he figured the soles just needed to be glued, so he left it up to this business that claims to fix shoes to tend to his needs. He dropped his shoes on a Tuesday and was told to pick them up Friday. Since he had prepaid $10 for an "easy fix", he return that Friday to retrieve his belongings. Looking back now, he realized he should have inspected his items a little more closely. NORMALLY, when you drop shoes at a cobbler they do the common courtesy of buffing your shoes after service. This was not done. There was glue everywhere the sole had been pasted. He returned to ask them to please buff it out and THEY REFUSED. He asked several times and they said no. He walked out in disbelief but decided his sanity was worth more than a disrespectful staff member. When he inspected the shoes more thoroughly at home, he realized that only a portion of the sole was glued down. WHO DOES THAT? He decided to return to the business, not even to complain, but to make them do the work that he paid for. Unfortunately, the next visit was just as ridiculous! He tried to explain to the man at the counter that the work wasn't done. The response? "You only asked me to do the front."(Last time I checked, the sole can run front to back of most shoes.) My friend said his look of shock should have straightened out the situation but to no avail. He again requested they do the work he paid for. The employee said for an additional cost he would do it. A woman who works there joined the fiasco. She even accused my friend of damaging the shoes again himself. I could write so much more about the back and forth that occurred, but I think you get the point. THEY HAVE NO CUSTOMER SERVICE and my friends shoes are not fixed. He would reccomend you look for a better cobbler shop, Top Shoe Repair they are not!
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