We love this location, and get takeout here pretty regularly. Everybody is always very friendly and helpful, and I have personally never had a bad experience or meal.
We took a friend here for dinner a while back, and he was upset that his rib tips were fatty. He had never had them before, and he didn't understand (even though I warned him) that's what rib tips are supposed to be. Anyway, instead of brushing him off, the managers replaced his meal with something else without missing a beat. They made sure he was happy with his meal. I was impressed.