Huge fan of the food & the wait staff. The management needs a lesson in customer service.
Service was awesome...A+. someone was always available to clear away, refresh drinks, serve, offer condiments or check on us in general.
The food was also spectacular. Didn't care for the desserts, so only an A. We split a salad (they kindly plated it in the back so no embarrassing scooping of food at the table!) and there wasn't a green morsel left. My husband loves spaghetti & meatballs and theirs didn't disappoint! I had the scallops & they were delish!! Like I said, desserts didn't wow either of us.
I wanted to briefly speak to the manager on duty about hosting a dinner for 45 people every quarter, but she was too busy to speak to me (no lie...that's what they told me) & the waiter brought some copies of menus with a handwritten name of who to call. My husband said he'd like for the waiter to mention to the manager that we'd really like to speak to her very briefly...less than 2 minutes (to compliment the staff...we decided not to hassle her w/ the large party conversation). The waiter came back & told us she said it could be a while...like 20-25 minutes or more. I was speechless. Granted they were busy, but what manager on duty doesn't have time for a customer....especially one wanting to give more business &/or compliment the wait staff. Left w/ a very icky feeling & decided it was not a place I would entrust to do my quarterly employee awards dinner. Their loss...there are tons of restaurants in LVNV w/ good food, good wait staff AND good managers!!