Today my Mac died. It has served us well. I bought it in 2010 at this store and since than have bought 2 more for my kids and 2 mini's and an air. I love them all, have bought them all here. But I digress, my hard drive fried and I was totally ready to buy another but took it in to see if it was worth saving......and it was. The place was paced and although we had a reservation we had to wait a little, no big deal. Our "genius" was great, I wish I could remember his name,but he totally reminded me of that magician that works with the little guy that doesn't talk ( as you can see I am no good with names). He made me feel at ease and really made me understand the need to back stuff up....and to clean the dust out every now and again. Hey, I'm no genius. He's going to save my Mac for next to nothing, I will back it up and I will dust it off every now and again. And I will definitely continue to shop here. I have 3 grandchildren who will want some type of apple product very soon.