I know people live in Canada don't have a lot choices for department store shopping. Maybe that is the reason a lot of sales working at the Bay store could not care less about customer service. I went to the bay at center point mall to buy Estee lauder skin care as gift for my mother. I didnt mind the women working at the cosmetics counter talked to the elder couple behind me even I was there first. After 15 minutes waiting I was ready to ask for her assistance, she walked pass me to the other counter and started talking to the other customer. I was only person standing in front of her. It's like I am totally invisible. I guess they were trained to pick certain customer they like to serve and ignore others. Because of the awful service, I left and went to shoppers beauty boutique instead. Surprisingly I got almost 150 dollars worth of bonus points for 400 dollars purchase. A small piece of advice, anyone still planning to buy skincare/cosmetics at the Bay, better to check the batch code online before you pay. You might end up buying a lotion which has been sitting in their warehouse for 2 or 3 years.