I've been to this particular location about 30-40 times since it opened. The food is high quality. They have sweet potato fries that take the cake! Sometimes the chicken looks smashed but maybe that's what they're supposed to do, hence the name of the place.
The eating area is quite nice with a variety of seating options such as eating outside (only an option 3 mo of the year). Bathrooms are nice but private.
The staff is awesome! Usually there is only one person running register and maybe two other ones cooking and running food. The line to order and the time it takes to get the food isn't awful but some might not have the patience. They all seem to be motivated and work hard. They often walk around and ask how the food is.
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In summary:
Pros***
- great food (for a burger place)
- great staff
- clean comfortable facility
Cons***
- line is long during lunch time
- understaffed