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  • Awful customer service. Just this week, I was hung up on by a "manager". I live 3.1 miles from the store (according to their website). My house is located on an old road that apparently doesn't come up in their computer system, literally an 8 minute drive away. I work in the service industry, I'm an easy customer. I'm generous to their drivers, polite and simple on the phone; I was actually a regular customer of theirs. Complaining about local restaurants is not my thing, that being said, I've never been hung up on for trying to order a pizza. The young kid I talked to on the phone delivered pizza to my house multiple times, and understood my frustration, but was unable to assist because his brilliant manager, Michelle, forbade him. I tried being civil about the situation. I even contacted Marco's corporate to try to get this stupid computer error fixed. Who wants to order a pizza and feel like their doing something wrong, or like I'm some criminal? It's absurd. After zero response from Marco's Corp., I guess it's a lost cause. Marco's got their wish, and they don't have me as a customer anymore. My advice to you, if you should be so bold as to request a delivery, don't bother if you live 3.2 miles away...or 9 minutes from their store. If you are lucky enough to live within that distance, just hope you don't have to deal with the "manager", Michelle. There's a good chance she will make you feel just about as unwanted as you can make a customer feel...and then hang up on you. Don't waste your time with this place. I'm sorry I spent this much time on trying to fix a problem that wasn't mine to begin with.
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