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| - It seems like we are not only customers who've been asked for secret "gratitude" at the very last second. There is literally an 15 min lasting paragraph I'd place here but I know Yelp wouldn't allow that long. So, instead I'll share the hit points of that conversation.
As we were walking out, I noticed the difference between the bill and what's written at the register. I told him what this was about and he explained with "service" fee which was 15%. I told him that this is exactly why I don't like coming here because you hideously charge people and get away with it. He said that he is doing it because nobody give tips to service people and he needs to take care of them. Plus, "they are cleaning after we left, they serving and they are doing all this stuff so service fee is a must". Then following that statement, I felt aggravated and I told him about how he is doing this off the record and nobody really knows how much you are making off of those charges and whether he is sharing it with his employees and isn't that what the waitress are hired for so why are you still asking people to pay off for it?. Then he swore and showed me some receipts and numbers written on them which he claims they are stating the tips whoever has worked that day.
Long story short, he then wanted to give our money back because he doesn't wanna argue. I said no and if there is anyone who deserves that is the waitress and she needs to get it so give it directly to her. We then left.
I don't say anything to their food and maybe that's the only reason I go there from time to time. Plus, the waitresses are generally nice and caring and really eager to establish good and long lasting relationships with the customers, they tend to know their customers in that regard. But this guy's attitude about making more and undeserved money is off the chart. In order to claim what he is doing is right; he can even manipulate the truth and suggest that 90% of the restaurants are doing the same thing.
I'm not sure how much he is aware of how strategic location he is being at but, if you are a decent business man with high moral values because of your religion, ethnicity and background, you must act accordingly and prioritize to leave a good trademark of your professionalism and understanding of running a good restaurant; rather than a guy who is after people's extra money by charging them "secretly" and under the name of "gratitude". More interestingly, this issue has been there for almost months (as far as some reviews support that) and yet he seems ok with it.
I always prefer to be on the solution side at the end rather than getting stuck with problem. So, here is my solution; You can spend some money on a professional designed (not hand written which you are accustomed to), visible and clear banner which inform your customers about your "gratitude" policy.
So that, people don't give tips "twice" (I'm aware you don't care but still it is ethically wrong), don't think you are trying to avoid paying taxes of what you are making "really" and don't worry that you are one of those individuals who has some strong signs of misrepresentation of your background which consist of ethnic, religion and moral aspects.
I think that way, you very well find a way to share that delicious food with expanded network of loyal, generous (giving tips directly to waitress type) and frequently visiting customers.
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