Brian R, yes we are currently located in Cleveland and while I could get on board that pest control is "a process", I would say that after 5+ treatments by Aptive that we should not still be seeing the number of insects that we are. Otherwise I would have attempted to control the "process" with more effective and likely less expensive means. That was the point of hiring your company in the first place! I find it highly suspicious that every time we call, we find another exception that is not guaranteed (including stink bugs, ants, now lady bugs...) and that we should have to deal with. Again, why would we have paid so much for a service that was ineffective against so many insects? We cannot WAIT to finally finish out the ridiculous contract period and be done with Aptive for good.