I am so happy to have found this place!!! I got engaged on Valentines day and since the ring was passed down from my fiances grandma, it was just a size too small for me. I went a couple days without wearing it while trying to find a place... I took my ring in at 11am and told Susan that I've been sad that I haven't been about to wear it for a couple days and if they could do it ASAP I would be SO happy!....1.5 hours later she called me and said my ring was ready for pick up! I was amazed at how fast they were able to repair it! They obviously care about their customers! I will be going here for now on and luckily its right by my house which is another huge plus :)