I would give this store zero stars if I could. Horrible customer service. They kept directing me to a phone I didn't want. I walk out with android turbo...the thing breaks within weeks and I only get a lousy refurb phone. After 3 refurbs and numerous hours spent with this lousy store I switched to AT & T. After 6 years of loyalty they couldn't care less. No manager or anyone bothers to call and see what they could do to help. Take your business to the AT & T at Scottsdale and Bell roads. Customer service is outstanding, the exact opposite of Verizon.