Don't ever get your items repaired with this store. They don't let you know when your items are ready for pick up. They claimed they called, but there was no record on my call log of them ever attempting to call and they did not leave a message on the contact number I listed. I finally decided to call and check status and the Gucci repair told me it was sent back to this store weeks ago. I went to retrieve my item and they couldn't even give me a bag with two straps to carry my item out the store with! So next Gucci purchase will definitely not be with this store!