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  • The dealership and service centre are quite nice and well kept, however the service advisors are unhelpful (especially one named Rodney), do not prioritize customer service and speak to people in a condescending tone. The location is very convenient and easy to get to, and some of the staff seem ok. It may be a hit and miss type of thing. I used to take my vehicle here for regular service as it was the closest dealership, the first few times dealing with the same advisor who was unprofessional and seemed to not care about anything, but the work was done so I didn't really care either. The last time I took my car in for a routine oil change, a couple weeks later I noticed a rattling noise, and upon inspection, the technician did not install an oil filter, or close the cap! I was driving around with the oil cap off and no oil filter for a couple weeks without noticing until I heard a noise. When I called to inform them I was questioned about how this could happen, and assured that if I brought it in they would fix it for no charge. (As if you could even try to charge me for that!) I had to make another appointment, lose another day and was actually forced to wait 4.5 hours for this to be fixed. I could not believe the complete lack of customer service, and I did not even receive an apology. When the advisor was looking up who had done the work initially, he said "oh, it was Mr Shanghai." That's classy. I'm sure there are many people who have had perfect experiences here, I had a handful of normal satisfactory visits myself before I decided I was finished with them, however I never experienced any friendly or excellent customer service. They make you feel like you are inconveniencing them by bringing them your business. Make of it what you will.
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