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  • I bought my girlfriend jewellery for Christmas from the Uptown location which is much nicer. I tried to be proactive and got it in November. Well I should have known better than to buy jewellery without her picking it out. So we went here to see if we could return or exchange it. I will let her pick things out from now on. My girlfriend reviewed all the cases and didn't see anything she would exchange her gifts for so I asked an employee about doing a return. We unfortunately talked to a guy who is likely the same person from the other 1 star reviews. He talks with a fake affectation that screams condescension. Never mind the ill-fitting business casual clothes and long finger nails that are dirty, ruining his fake image. Before he will talk to us about what we want he says, "Let me remove this tape from the counter so we can conduct business". This is tape from a holiday promotional poster he had just peeled off. I then tell him we want to do a return. He tells me since I bought them just over 30 days ago he can't do anything for me. Ok that's fine, it is on the receipt. But then he asks if he can see the earrings and necklace. He then tries to lecture my girlfriend on why she should like this set. This was pretty bad but fine maybe he thinks this is helping. Sadly that isn't the end. He then suggests maybe he can exchange the earrings for ones from the kids case while sneering. My one solace is knowing that this guy is clearly hates his life.
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