I've been a loyal customer here since right around the time thy opened and still love it. I primarily go in and see Big Kim, and trust her so much that often I let her pick out what she wants to do to my nails - and get complimented every time I do. I have NEVER had a bad experience here and LOVE the people in there. I have brought numerous friends here and everyone leaves loving the place. I really enjoy getting my nails done here and think that some people just nitpick. This is the ONLY place in town I have been able to get a gel done that will last up to 4 weeks between fills if I need it to. I live downtown and still travel all the way to the SW to get my nails done here as it's 100% worth it!!!